Messaging Outbox / Sent Items
You’ve sent an email, a newsletter, or a text message. That’s awesome! Was it successful?
Did it send? How many people opened it? Can’t remember who received what email?
We’ve got you covered. Let’s take a look at how we can view the sent and received messages in Empower.
Navigate to Messaging in the top menu. You will see two different “Outbox / Sent” options. One for email and one for text messages. However, they each work alike; text messaging will only show the delivery status and not the open rate.
For this, we’ll take a look at the email outbox. Click on the icon with the envelope.
Once there, you will see two profile tabs.
The Summary tab will show you the email/newsletter sent and give the date created, sent, and show the delivery information.
The Recipients tab will show the individual People/Households that the email was delivered and indicate whether the recipient opened it. Clicking on the vertical ellipsis on the right, you can see additional information, including detailed tracking information.