Frequently Asked Questions
Below, you will find a list of frequently asked questions by Empower Users. Simply click the links to explore answers to each question.
How do I log in to the self check-in system for Empower?Where can I find the member portal login page?Can I change the email address associated with my church membership database account?Is there a way to access the church membership database without using the self check-in system?How do I add new relationship options in the Relationships field?Can I assign reciprocal relationships between individuals?How is the Relationships feature used for security purposes, such as child pickup status?What kind of information can I find on the People page, and how is it organized?How do I add, edit, and organize new attribute fields in the People profile?What is the difference between an Activity and an Event in Empower ChMS?How do I add a new Activity in Empower ChMS?Can I track attendance for my church's Activities using Empower ChMS?How do I edit the details of an existing Activity?What are Activity Roles, Groups, and Departments, and how do I manage them?How do I create an Activity for attendance tracking in Empower? What is the Check-In portal and how do I use it to take attendance? Can I print tags for items attendees bring to an Activity, such as bags or cups? How do I record attendance for an Activity if I'm not using the Check-In portal? What should I do if an attendee is not in the system but was present for an Activity?How do I navigate to the Membership Reports page?Can I customize the date range for a Birthday report?How do I print or save my report after running it?Is it possible to run and save reports using a mobile device?Are there advanced formatting options available for reports?What is the Intelligent Mail for Small Business Tool (IMsB) and who is eligible to use it?How do I export my membership database from Empower to use with USPS Bulk Mailing services?What do I need to do before I can start using the IMsB Tool?Can PowerChurch or Empower set up my USPS service for bulk mailing?Are there alternatives or additional services offered by USPS for sending bulk mail?How do I start creating a newsletter in Empower?Can I customize the content and layout of my newsletter?How do I edit the template of my newsletter?How can I see who will receive my newsletter and send it out?Are there free images I can use in my newsletters?How do I send an email to a member using Empower?Can I customize the emails I send through Empower?What is a merge field and how do I use it in my emails?How do I schedule an email to be sent at a later time?What should I do if I encounter issues when sending emails?How can I check if my email or newsletter has been sent successfully?Is there a way to see how many people have opened the emails I sent?I'm unsure who received my last email. How can I find out?Can I view detailed tracking information for the emails I've sent?Does the text messaging outbox also show the open rate like the email outbox? What is an email signature and why should I use one?How do I create or edit an email signature in my Empower User Account?Can I include images or logos in my email signature?Will my email signature automatically appear in all my outgoing emails?Is it possible to have different signatures for different users or roles within the same organization?How do I update my church's name and location in the Empower system?Will changing the timezone affect scheduled events and email deliveries?Where can I customize the logo for my organization in Empower?What type of image works best for the login page background?Can I see how my new logo will look on the login page before finalizing it?What are the terms of the license granted for Empower ChMS?Are there any restrictions on how I can use Empower ChMS?What support services does PowerChurch Software provide for Empower ChMS users?What happens if the agreement is terminated?How does PowerChurch Software handle software updates for Empower ChMS?How can I cancel my subscription?Will I receive a refund if I cancel my yearly subscription early?What happens if I am a monthly subscriber and I decide to cancel?Can I access my account after I cancel my subscription?What should I do before I cancel my subscription to ensure I don't lose any important data?What kind of assistance can I expect from Empower ChMS Technical Support? Is there an extra cost for Technical Support with my Empower ChMS subscription?How do I contact Empower ChMS Technical Support for help?What should I do if I need support outside of regular business hours or during holidays?Where can I find the Empower ChMS office holiday schedule?How do I add a new user to my Empower database?What is the difference between adding a User and a Role in Empower?Can I limit what certain users can see and do in Empower?Where do I manage Users, Roles, and Permissions in Empower?What is Empower, and how does it handle user permissions and roles?How do I create a new user in Empower and assign them permissions?Can a user have multiple roles in Empower? How does that work?How do I add or edit roles in Empower?What should I do if a user no longer needs access to Empower?What are background checks, and why are they important for my children's ministry?How does Empower help track background checks?What is Protect My Ministry, and how does it integrate with Empower?How do I set up an account with Protect My Ministry and connect it to Empower?How do I request a background check through Empower?How do I start the check-in process for an event in Empower?How do I search for a household in the Check-in tool?What do I do if the person or family I'm looking for doesn't show up in the search results?Can I check a person into multiple activities at once?How do I print tags for items attendees bring, such as bags or cups?What should I do if I encounter issues with the Check-in tool or the tag printing feature?What printers are compatible with Empower for label printing?I see a red banner that says, “Cannot connect to QZ-tray.” What should I do?Do I need Java installed on my computer to use QZ-tray with Empower?How do I set up my printer with Empower once QZ-tray is installed?How do I set up my Check-In Station in Empower?How do I add a new family to the system during the check-in process?What should I do if I can't find a visiting family in the check-in system?Can I add individuals to specific activities during the check-in process?Is it possible to check in all members of a family at the same time?How do I finalize the check-in process after adding a new household?What is a Self Check-In station and how does it work? How do I set up a PIN for the Self Check-In station?Where do I find the Self Check-In portal?Can I still access my Empower data while using the Self Check-In station?What should I do if I forget the Self Check-In PIN?How do I create a new Contribution Fund in Empower?What is a Fund Group and how do I add one in Empower?Can I edit or delete a Fund Group once it has been created?What should I consider when assigning a Fund Number to a new Contribution Fund?How do I set a Default Fund, and what does it mean?How do I create a year-to-date report for online contributions?Can I customize the filters on my contribution reports?How do I access the contribution reports page?What types of contribution reports can I run?Is it possible to share the generated reports with other leaders?What is a Contribution Deposit and why do I need to create one? How do I navigate to the Deposit page and what will I see there? How do I create a new Deposit?What should I do if I need to edit or delete a Contribution Deposit?How can I print information related to a Contribution Deposit?What is the difference between a Donor and a Giving Unit in Empower?Can a household have multiple Giving Units in Empower? How are they managed?How do I add a new Pledge for a Giving Unit in Empower, and what information is required?Where can I find a summary of a Giving Unit's contributions and pledges?What is "Loose Plate" and how is it recorded in Empower?How do I add a new donor to the system while entering contributions?Can I create a new contribution source for online payments?Can I use the clipboard to copy and paste multiple items at once in Empower?What should I do if I recorded contributions to the wrong fund?How are contributions processed after being imported from Vanco?What is the process for importing contributions from a third-party source?How do I email Contribution Statements to individual donors?How can I run a new batch of Contribution Statements?What is the difference between archiving and deleting a Contribution Statement batch?How do I publish a batch of Contribution Statements?What should I do if I need to reissue a Contribution Statement due to an error?How do I customize the information displayed on my Empower Dashboard?Can I print information directly from the Dashboard, such as upcoming birthdays?What should I do if I see a notification for Pending Portal Changes or Pending Login Requests?How do I handle notifications about background checks that are due?Will all users see the same tiles and reports on their Dashboard?How do I view and manage events in Empower?How can I edit event details in Empower?How do I add a new event to the church calendar in Empower?What should I do to record attendance for an event in Empower?Can I set up recurring events in Empower, and if so, how?How do I copy information from Empower to my clipboard?Can I paste information from my clipboard into Empower?Is there a way to clear my clipboard after copying sensitive data from Empower?Why doesn't the paste function work when I try to insert data into Empower?Can I use the clipboard to copy and paste multiple items at once in Empower?